We are open 7 days and evenings , we welcome email questions which will be answered quickly or for urgent responses please call Matt on: Answers
01702 216 222 during normal office hours
07768 364 726 outside normal office hours
Q1: How do I measure my trunk?
Q2: How much smaller is the internal size than the external measurements shown on the web site?
Q3: How long will my trunk take to be delivered?
Q4: How will my trunk be delivered and packaged?
Q5: How can I track my delivery?
Q6: Can I make arrangements for my order to be delivered to a neighbour?
Q7: Do I need to maintain my trunk.
Q8: How do I order a special size or finish?
Q9: Where are the trunks made?
Q10: Can I come and collect my trunk?
Q11: What does the inside of our trunks look like?
A3: Except on Fridays , if we receive the order before 11 am we can often send it out the same day and it should arrive at the delivery address the following day. If the order comes on Friday we will dispatch on Monday, unless you tell us otherwise.
A4: All our trunks are shipped in made to measure cartons and delivered the next working day. When you receive your trunk, please have a quick check around it to make sure there are no obvious signs of damage before signing for it - if damaged please refuse parcel and contact us immediately.
A7: If your trunk has an alloy fascia and is left in a damp environment, use an oily cloth to wipe over the fascia to keep it looking its best. If it’s a colored fascia a dustpan/brush is the best way to keep it clean. The locks will work smoother if they are oiled once a year as per the picture below:
A8: Please contact us with your requirement, we can make your trunk to your exact requirement, size and covering. i.e. cloth, wallpaper - we will talk you through your size and your design. We will require a small sample of material to test our bonding adhesives but if you can imagine it, we can build it!
A10: Our factory is in Essex UK. Please see our Contact Us page for details. If you would like to collect your trunk please email or call the mobile number to make arrangements.